Privacy policy

1. Who this policy applies to

This policy covers francobridge.ca (“FrancoBridge”, “we”, “us”), a service operated by PickYourShift Inc., a company incorporated in Canada with its registered office at 10060 Jasper Avenue, Suite 2020, Edmonton, Alberta T5J 3R8.

PickYourShift Inc. is the organisation accountable for the personal information described in this policy.

It applies to two groups of people:

• Account holders — Canadian employers, immigration consultants and recruiters who register, publish job postings and pay for services on francobridge.ca.
• Applicants — people who respond to a job posting that FrancoBridge has distributed, and whose application is passed to the employer who published it.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information we collect

Account information

When you register, we collect your email address, a password (stored only as a cryptographic hash, never in readable form), your legal business name and any operating or trade name, business phone number, business address, province and postal code, business type, and your business registration number where you choose to provide it.

Job posting content

Everything you enter into a job posting — job title, description, location, employment type, language requirements, salary information and any contact details you include.

Payment information

Payments are processed by Stripe. Your card number, expiry date and security code are entered directly with Stripe and are never transmitted to or stored on FrancoBridge servers. We retain only the transaction record: amount, date, plan purchased, outcome, and the reference Stripe returns to us.

Technical information

Our servers and analytics tools record IP address, browser type and version, device type, pages viewed, the page that referred you, and the date and time of each visit.

Correspondence

Emails and support messages you send us, and our replies.

3. How we use information

We use the information described above to:

• Create and maintain your account, and sign you in;
• Publish and distribute your job postings across the markets covered by your plan;
• Deliver applications to you and notify you when they arrive;
• Process payments, issue receipts and handle refund requests;
• Verify that an account holder is a Canadian employer entitled to hire in Canada, which may include asking you for supporting documents;
• Provide customer support and respond to your enquiries;
• Detect, investigate and prevent fraudulent, abusive or unlawful use of the platform;
• Understand how the site is used so we can improve it;
• Send you service messages about your account, your postings or changes to our terms. These are not marketing messages and are necessary to provide the service;
• Meet our legal, tax and accounting obligations.

We do not sell personal information. We do not rent or trade mailing lists. We do not use applicant information to build advertising profiles.

4. Job postings are public

Please treat the contents of a posting as published information. Do not include anything in a job posting that you would not want to be publicly visible — in particular personal contact details, personal mobile numbers, or internal reference information.

Removing or expiring a posting on FrancoBridge removes it from our platform and from the portals we distribute to. It cannot remove copies already held in search engine caches or on third-party sites, which are outside our control.

5. Applicant information

Applicants apply to a job through the job portal where they found the posting. FrancoBridge receives that application — typically a name, email address, phone number, covering message and a résumé file — and passes it to the employer who published the posting.

In this arrangement, the employer is the organisation that decides how the application will be used. FrancoBridge transmits and stores it on the employer's behalf. Employers who receive applications through FrancoBridge are responsible for handling them in accordance with the privacy law that applies to them, and for the retention and secure disposal of any application they download or keep.

If you applied for a job and want your application removed from our systems, contact us at the address in section 13 and tell us which posting you applied to. We will delete our copy. We cannot delete copies the employer has already received and retained — for that you will need to contact the employer directly.

FrancoBridge does not assess applicants, does not recommend or rank candidates, and is not a recruitment agency. We are not immigration consultants or lawyers and do not provide immigration advice.

6. Cookies and analytics

We use a small number of cookies:

• Session cookies — required to keep you signed in and to keep your session secure. The site will not function without these.
• Analytics cookies — we use Google Analytics to understand which pages are visited and how people move through the site. This data is aggregated and we do not use it to identify individuals.
• Advertising cookies — we use Google Ads to measure which advertisements lead to registrations, so that we do not waste advertising spend.

You can block or delete cookies in your browser settings. Blocking session cookies will prevent you from signing in.

7. Service providers and storage

We share information with service providers only to the extent they need it to perform their function for us:

• Stripe — payment processing;
• Our web hosting provider — storage and delivery of the website and database;
• Our email delivery provider — sending account emails and delivering applications to employers;
• Google — analytics and advertising measurement, as described in section 6;
• The job portals we distribute to — these receive the content of your job posting, which is public in any case.

Information may be stored or processed on servers located outside Canada, including in the United States. Where that happens, the information is subject to the laws of that country and may be accessible to its courts and law enforcement under those laws.

We may also disclose information where we are required to by law, by a court order, or by a regulatory authority with jurisdiction over us, or where disclosure is necessary to investigate suspected fraud or to protect our legal rights.

If our business is sold or merged, account information may be transferred as part of that transaction. You would be notified before your information became subject to a different privacy policy.

8. How long we keep information

• Account information — for as long as your account is open, and for 24 months after you close it, so that we can resolve any dispute or reactivate the account at your request.
• Job postings — for as long as they are live, and in our records for 24 months afterwards.
• Applications — 24 months from the date received, unless you ask us to delete sooner.
• Billing and transaction records — 7 years, as required by Canadian tax law.
• Server and analytics logs — up to 26 months.

9. Your rights

Under PIPEDA you have the right to:

• Access the personal information we hold about you and be told how it has been used and who it has been disclosed to;
• Correct information that is inaccurate or incomplete;
• Withdraw consent to our use of your information, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide the service;
• Request deletion of your information, except where we are required to retain it by law;
• Complain about how we have handled your information.

Write to us at the address in section 13. We will respond within 30 days. We may ask you to confirm your identity before we release information, so that we do not disclose your data to someone else.

If you are not satisfied with our response, you may bring a complaint to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. Security

We protect information with measures appropriate to its sensitivity. These include encryption of traffic between your browser and our servers (HTTPS), storing passwords only as cryptographic hashes, restricting administrative access to the platform, and leaving card processing entirely to Stripe so that card numbers never reach our systems.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security. If a breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required by law.

You are responsible for keeping your password confidential and for activity carried out under your account. Tell us immediately if you believe your account has been accessed without your authorisation.

11. Children

FrancoBridge is a business service intended for use by adults acting on behalf of an employer. We do not knowingly collect personal information from anyone under the age of majority in their province or territory. If you believe a minor has provided us with personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the platform changes or as the law requires. The date at the top of this page shows when it was last revised. If we make a change that materially affects how we handle your information, we will notify account holders by email before it takes effect.

Continuing to use FrancoBridge after a change takes effect means you accept the revised policy.